Management for Telecommunication Operator Supervisors
Learning Objectives for Management for Telecommunication Operator Supervisors.
Learning Objective: The student will be able to define Management Responsibilities as it relates to the Telecommunication Operator Supervisor.
Learning Objective: The student will be able to describe and perform the organizational steps for Learning to Manage.
Learning Objective: The student will be able to explain the importance of written policy, setting out specific goals and objectives and how to measure them.
Learning Objective: The student will be able to describe the five important elements in an organizational structure.
Learning Objective: The student will be able to describe the two aspects of leadership behavior and how they may relate to a Telecommunication Operator Supervisor.
Learning Objective: The student will be able to define the difference between Task Oriented Leadership function and the Social Functions Leader and the importance of an equal balance in the two functions.
Learning Objective: The student will be able to define methods that are used to influence employee behavior. (Behavior Modification Techniques).
Learning Objective: The student will understand and demonstrate the importance of their role as a supervisor in relation to the Community expectations and Supervisor accountability.
Learning Objective: The student will be able define the importance of Time Management as it related to task.
Learning Objective: The student will be able define the eight characteristics and attributed of successful management.
Learning Objective: The student will be able to define and describe the “Maslow Theory of Self Actualization and the Hierarchy of Needs.
Learning Objective: The student will be able to describe and define the several aspects of Interpersonal Communication.
Learning Objective: The student will be able describe and define the two-step process of overcoming Barriers to Interpersonal Communication.
Learning Objective: The student will be able to describe and define the importance between Defensive Behaviors and Supportive Behaviors in Communications.
Learning Objective: The student will be able to define the “Miliew Therapy”.
Learning Objective: The student will be able to define the importance of the wholistic health and wellness movement and how it may relate to the absence of disease.
Learning Objective: The student will be able to define the Seven Steps that lead to good health as well as leadership characteristics.