Telecommunication Operator's Certification
Lesson Objectives for Telecommunications Operator Certification
Learning objective: The student will be able to define telecommunicator, emergency and communication.
Learning objective: The student will be able to explain the roles and responsibilities of an emergency telecommunicator at a communications center/department.
Learning objective: The student will be able to discuss the importance of ethical judgment and behavior in telecommunications. Additionally, the student will be cognizant of the standards of conduct for state employees.
Learning objective: The student will be able to identify some issues involving an agency's organizational structure.
Learning objective: The student will be able to list some resources available in a communications department/center.
Learning objective: The student will be able to explain the importance of maintaining confidentiality of information.
Learning objective: The student will be able to articulate the responsibilities of a telecommunicator in an emergency situation.
Learning objective: The student will be able to describe the general configuration of a wired telephone system.
Learning objective: The student will be able to identify the Basic and the Enhanced 9-1-1 Systems. The student will also be knowledgeable about the effects of using a cellular phone to call 9-1-1.
Learning objective: The student will be able to identify an Automatic Location Identification (ALI) and an Automatic Number Identification (ANI) system, and their relation to emergency telecommunications.
Learning objective: The student will be able to identify other terms and concepts pertaining to emergency telecommunications.
Learning objective: The student will be able to identify some methods for tracing a call.
Learning objective: The student will be able to identify various regulations and issues involved in using Telecommunications Relay Services (TRS) and Text Telephone (TTYs) for the speech/hearing impaired.
Learning objective: The student will be able to distinguish between a CAD and a mobile data system and identify issues with each of the systems.
Learning objective: The student will be able to identify the various types of mapping tools and recording equipment utilized in a communications department.
Learning objective: The student will be able to identify various types of radio communication systems, define terms and concepts associated with radio technology, and explain the functions and operations of a radio.
Learning objective: The student will be able to list some types of ACTIVE listening techniques.
Learning objective: The student will be able to identify some methods of effective communication.
Learning objective: The student will be able to explain some important considerations of good communication and call-taking during a crisis situation.
Learning objective: The student will be able to list some traits and qualities of a good telecommunicator.
Learning objective: The student will be able to explain the importance of timely and accurate communication between the call-taker and the caller.
Learning objective: The student will be able to identify strategies for dealing with angry callers.
Learning objective: The student will be able to summarize methods for dealing with chronic callers.
Learning objective: The student will learn strategies for dealing with calls for police on non-police related matters.
Learning objective: The student will be able to summarize the process of classifying and handling calls requiring police/ fire/rescue, and/or EMS emergency services.
Learning objective: The student will be cognizant of the system for prioritizing phone calls.
Learning objective: The student will be able to explain the importance of maintaining peace officer safety.
Learning objective: The student will be able to classify certain emergencies that will require dispatching officers.
Learning objective: The student will be able to list some types of fire and rescue related calls and issues related to those calls.
Learning objective: The student will be able to list some types of medical emergency calls and issues related to those calls.
Learning objective: The student will be able to explain the importance of radio/data dispatch and some of the important issues associate with dispatching.
Learning objective: The student will be able to identify some methods for using phonetic alphabets and numeric codes.
Learning objective: The student will be abler to identify some techniques and issues involved in broadcasting information over the radio.
Learning objective: The student will be able to identify methods for identifying units to be dispatched and the number of units to dispatch.
Learning objective: The student will be able to identify some methods for obtaining and broadcasting descriptions of persons and vehicles.
Learning objective: The student will be able to identify situations in which they should notify their supervisor.
Learning objective: The student will be able to identify criteria for dealing with female prisoners.
Learning objective: The student will be able to identify various penal code violations as they relate to dispatching officers.
Learning objective: The student will be able to define various primary terms associated with liability and legal issues involving emergency telecommunicators and their agencies.
Learning objective: The student will be able to explain some Federal and State laws that regulate emergency telecommunicators and their agencies.
Learning objective: The student will be able to define various secondary terms associated with legal issues and liability.
Learning objective: The student will be able to identify some methods for reducing exposure of liability and some things that increase liability.
Learning objective: The student will be cognizant of court cases related to telecommunicator liability.
Learning objective: The student will be able cognizant of the issues involving arrest warrants and extradition.
Learning objective: The student will be able to summarize the process of stress management for inside and outside a communications department/center.